Future-Proof Your Patient Engagement With Our All-In-One Solution
Manage the entire patient journey seamlessly anytime, anywhere, with the latest healthcare technology in patient engagement.
Patient engagement is crucial in today’s healthcare environment. Efficiently managing the patient journey from start to finish not only improves patient satisfaction but also enhances operational efficiency. However, many healthcare providers face significant challenges when using multiple disparate systems to deliver care.
For Practitioners and Staff Members
BridgeInteract is a complete patient engagement solution that addresses practitioner and staff member pain points by offering an end-to-end platform that integrates all front- and back-end operations, ensuring a smooth and continuous patient experience.
Consolidating all the products needed to deliver this experience effectively will enable you to:
Reduce costs through thoughtful automation.- Improve staff efficiency and reduce administrative burden.
- Consolidate your patient data and workflows into one platform fully using your EHR's functionality.
- Increase patient satisfaction, acquisition, and retention by reaching them via mobile and desktop anytime, anywhere, with a comprehensive patient portal that manages their digital healthcare touchpoints.
BridgeInteract is a modular, customizable patient engagement software suite that allows you to select the exact tools you need to enhance your operations, all smoothly integrated with your existing EHR/IT systems.
We simplify your day-to-day operations so you can focus on what matters: improving your patient’s health outcomes
Choose A Complete & Cost-effective Solution
Billing | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Insurance Eligibility Verification Ability to collect patient insurance information and check patient insurance status from practice management system or directly from EDI, including co-pay amount. |  | | | | ||||
Secure Online Bill Pay Ability for patients to pay bills online. | | | | | ||||
Copay Payments Patients can make copayments online during the check-in process. | | | |  | ||||
Invoice and Payment History Access to past invoices incl. encounter detail and payment records. | | | | | ||||
Communication | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Broadcast Messaging Ability to send bulk messages (i.e. in-portal,SMS and email) to a cohort of patients based on filters. | | | | | ||||
Two-Way Communication (Patient-Provider) Ability for patients and providers/staff to securely communicate through a secure portal. | | | | | ||||
Recall Messaging Ability to send automated messages to patients to address gaps in care and/or recommended appointments. | | | | | ||||
Live Chat Ability to instant message via a website, app or SMS text between a patient and a provider/staff admin panel | | | | | ||||
Education | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Patient Education Ability to send patient education to patients or provide a library of patient education to browse. | | | | | ||||
Forms | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Patient Surveys and Reviews Ability for patients to complete surveys remotely via their own device. | | | | | ||||
Screeners Patient screeners and health risk assessments, including PHQ-9, GAD-7, CHAT, etc. integrated to EHR. | | | | | ||||
Form Builder Allows healthcare providers to create custom digital forms for patient use. | | | | | ||||
Intake | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Patient Intake Software Ability to fill out check-in and/or intake/registration forms from patient's device or via tablet/kiosk. | | | | | ||||
Check-In Kiosk / Tablet Self-service kiosks or tablets for patients to check in at the healthcare facility. | | | | | ||||
Marketing | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Automated, Targeted Campaigns AI technology to automatically send messages (in-portal, SMS and email) to patients based on a pre-defined criteria. | | | | | ||||
Mobile | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Mobile App Mobile app (aka. Digital Front Door) for patients to access key patient information, incl. patient portal functionality. Published to Apple App and Google Play Store. | | | | | ||||
Client-Branded Mobile App Mobile app is client-branded. | | | | | ||||
Platform | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Homegrown Engagement Suite A suite of patient engagement tools. | | | | | ||||
Population Health Management Reporting for key patient data (ie. conditions, interactions, medications, etc.). | | | | | ||||
Analytics and Reporting Platform analytics and reporting incl. audit logs. | | | | | ||||
Value-Based Care Reporting Reporting for key metrics related to value-based care, including patient engagement and quality measures. | | | | | ||||
Provider/Staff Mobile App A mobile application for healthcare providers and staff to manage patient portal-related functionality, including engaging in virtual visits. | | | | | ||||
Portal | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Patient Portal (ONC Certified) ONC certified / CHPL-list web application featuring login area for patients to access their health information. | | | | | ||||
Patient Dashboard Secure login area for patients to access their health information. | | | | | ||||
Referral Requests Ability for a patient to request a referral to a specialist through an electronic form. | | | | | ||||
Rx Refill Requests Ability of patients to electronically request refill prescriptions be forwarded to appropriate pharmacies. | | | | | ||||
Scheduling | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Online Scheduling Software Ability for patients to view and request appointments online without live staff assistance. | | | | | ||||
Automated Appointment Reminders Automatically-generated appointment reminders (SMS and/or email). | | | | | ||||
Patient Self Scheduling (incl. Custom Workflows and Website-based Scheduling) Ability for patients to self-schedule on a wide variety of appointment types supporting different scheduling workflows based on location, provider and appointment type. | | | | | ||||
Telehealth | Bridge | InteliChart | Phreesia | Relatient | ||||
|---|---|---|---|---|---|---|---|---|
Telehealth Appointments Platform that facilitates interactions between patient and provider in lieu of face-to-face visits. Typically enables real-time video visits. | | | | | ||||
Native Video Visits Seamless integration of video conferencing for telehealth encounters. | | | | | ||||
Virtual Waiting Room Patients can wait for their appointments virtually. | | | | | ||||
**This comparison reflects features stated by each provider in their own websites and marketing materials as of September 25, 2024.
Patient Engagement Solutions Compared
BridgeInteract stands out by providing a fully integrated system that covers the entire patient journey. Unlike competitors who specialize in different aspects of patient engagement, our solution offers a comprehensive suite of tools all in one place.
Phreesia®
Phreesia is a patient intake and registration platform designed to streamline the administrative processes in healthcare facilities.
InteliChart®
InteliChart focuses on patient engagement and population health management through its patient portal, outreach, and population health tools.
Relatient®
Relatient specializes in patient communication and engagement, offering solutions such as appointment reminders, patient surveys, and health campaigns.
Disclaimer: [Relatient®, Phreesia®, and InteliChart®] and their derivatives are registered trademarks of Relatient, Phreesia, and InteliChart, respectively, which are not affiliated with our service. Competitive comparison information on our website is presented in good faith and believed to be up-to-date and accurate and based upon their then-current marketing materials. If you notice any errors or out-of-date statements, please reach out to us via our Contact Us form.
BridgeInteract: Leading Health IT Innovation
While competing patient engagement software platforms may be lacking in one or more key areas, BridgeInteract’s comprehensive suite of digital tools is engineered to be an all-in-one patient engagement solution, making it the go-to choice for modern healthcare providers. Clients can choose which modules and add-ons to use, ensuring a solution that covers all their needs without wasting money on unnecessary features.
In addition to common features of patient engagement software solutions, BridgeInteract goes above and beyond the competition by offering the following features:
Patient Portal (ONC Certified)
Our secure and intuitive portal provides patients with access to their personal health records, lab results, and medical history, enabling them to make informed decisions. The certification ensures compliance with health data standards and regulations, enhancing trust and safety for both patients and providers.
Client-Branded Mobile App
Publish your own branded mobile app to give patients convenient access to healthcare services from their smartphones, extend your reach, and reinforce your brand identity with a consistent look and feel. Features like appointment scheduling, bill payment, and medical records are all optimized for user engagement and satisfaction.
Provider/Staff Mobile App
BridgeInteract enhances provider efficiency with a dedicated mobile app designed for staff and healthcare professionals. This tool allows for real-time access to patient information and health records, facilitating seamless communication within healthcare teams to improve coordination and response times in patient care.
Customizable Forms
Our customizable form builder feature allows healthcare providers to create and tailor forms according to specific needs, from intake and consent forms to health surveys and screening questionnaires. Gather the precise information necessary for effective patient management and care planning, all while streamlining the data collection process.
Virtual Waiting Room
BridgeInteract's virtual waiting room transforms the way patients wait for their appointments. Reduce physical waiting room congestion and enhance patient experience by providing educational content, real-time updates on wait times, and appointment alerts.
Live Chat
Enable immediate communication between patients and healthcare providers. Provide real-time support to quickly address patient concerns and enhance patient satisfaction. Whether for general inquiries or specific medical questions, live chat ensures that patients receive the assistance they need promptly and efficiently.
Value-Based Care Reporting
BridgeInteract supports value-based care initiatives through comprehensive reporting tools that track and analyze patient outcomes, provider performance, and care quality. Improve care delivery, optimize patient health outcomes, and comply with value-based care models.
Referral Requests
Patients can request referrals through the portal or app, reducing wait times and administrative burdens while improving communication between primary care providers and specialists. Enhance the continuity of care, ensuring that patients receive the specialized treatment they need without unnecessary delays.