Patient Engagement Software

The cost of patient engagement software can vary significantly. Third-party technology vendors often set their fees based on features, usage, the size of your organization, and other factors.

Most patient engagement systems offer core functionalities like patient messaging. However, the total cost depends on the additional features you choose to implement, such as:

• Self-scheduling and appointment request functionality
• Automated appointment reminders and confirmations
• Digital check-in and pre-visit registration capability
• Online payment options and digital statements
• Post-visit patient satisfaction surveys
• Templates for outreach content
• Real-time analytics and reporting tools

When comparing the pricing of different patient engagement vendors, consider these factors:

• Flat-rate vs flexible pricing: Flat charges can be easier to budget for but may disproportionately impact smaller healthcare organizations, whereas flexible pricing can be scaled up or down according to your needs.
• Bundle vs piecemeal purchases: Some vendors may offer a bundle of services at a discounted rate compared to purchasing individual modules. Others may only offer bundles that contain unnecessary items, making them less cost-effective.
• HIPAA-compliance: Any reputable patient engagement solution should be HIPPA-compliant to secure patient data and protect your organization from legal liability.
• Integration: Does the software integrate bi-directionally with your EHR or PM system? If not, can a custom integration be developed?
• Long-term support: Does the vendor offer long-term support, and to what extent?
• Innovation: Choose a vendor that continuously updates the software to grow with market-wise technology upgrades rather than a vendor that is unwilling to invest in the release of new features and updates that evolve with the market.

BridgeInteract Patient Engagement platform is designed to be flexible and scalable, tailored to the specific needs of each healthcare organization. Pricing is determined by the modules selected, the level of customization required, and the scale of the organization. This approach ensures that client’s resources are invested in exactly what they need and avoids paying for unnecessary components.

Significant elements that factor into the costing of BridgeInteract include:

• Type of EHR interface required: The complexity of integration, whether through FHIR, Rest API, or HL7, and the specific patient engagement functionality needed, drives the interface requirements and, consequently, the cost.
• Custom intake workflows: Time for developing complex intake workflows, including decision trees, dynamic forms, and other logic-based processes, is factored into the overall cost of the project. Additionally, how these intake forms integrate with the EHR—whether through simple PDF exports or more advanced discrete data field integration—further influences the pricing.
• Custom scheduling workflows: Implementing self-scheduling functionalities involves intricate rules and logic to ensure that patients can only book appointments that require no staff intervention and are aligned with provider availability and location. The complexity of these scheduling workflows will be factored into BridgeInteract’s pricing.

Bridge works closely with all clients to ensure satisfaction and value for money at every organization’s scale and budget. To obtain a personalized quotation, we invite you to contact us directly. You can see the platform in action by arranging a demo and discussing your unique needs with our experts. Bridge is committed to providing solutions that deliver value and improve patient outcomes, tailored to your operational scale and scope.

Bridge is uniquely positioned to deliver an exceptional patient engagement platform to healthcare organizations.

What sets Bridge apart from competitors:

• Cost-effective pricing model–cheaper than competitors, pay only for what you need to use.
• Complete system, able to serve as an all-in-one solution for all your patient engagement needs.
• Ability to navigate interface challenges with EHR/RCM vendors, having successfully interfaced with 15+ EHR/RCM solutions.
• Utilization of the latest technologies, such as Angular and Node.js, which allows for a single codebase for web and mobile, and the publishing of iOS and Android apps.
• Experience completing many complex projects. Bridge enters a project with confidence and is comfortable setting budget limits, preventing overspending.
• Focus on the ever-growing needs of medium-to-large-sized healthcare businesses.
• Advanced expertise in the healthcare regulatory landscape (i.e., HIPAA, ADA, CCPA), vetted by industry authorities.
• Expertise in healthcare interface technology (i.e., HL7, FHIR, CCD, direct database).
• Extensive experience in providing patient portals and apps, with in-depth knowledge of the age of majority law, acceptable management of proxy accounts, conditional presentation of sensitive information, and the complexities associated with parent/guardian/caregiver access.

As the healthcare industry grows in complexity, it’s crucial to have a partner to optimize communication and interoperability between systems. Through high R&D spending (50% of expenses), Bridge has been able to thrive in the ever-changing, disorganized healthcare market. Meanwhile, other vendors are struggling to keep up with customer needs and have significantly higher operating costs, high customer acquisition costs, and obsolete software platforms.

Absolutely. Through our partnership with Medical Web Experts (MWE), Bridge offers a wide range of custom software development services, from healthcare website design to custom healthcare app development, additional integrations and more.

Medical Web Experts has over fifteen years of experience in medical web/portal design and app development for the healthcare industry, working with some of the industry’s largest health systems. Through our partnership, Bridge clients can build custom solutions that optimize and expand the functionality of BridgeInteract to meet their specific business goals.

Yes. We know that the success of technology is closely related to the adoption and use of this technology by your staff and your patients. Through our partnership with Expert Demand Generation (EDG), Bridge offers a suite of healthcare marketing services to ensure maximum engagement across the patient population, including:

• Technology or services launch communication plans
• Patient technology adoption
• Internal change management
• Patient acquisitio

Our partners’ digital marketing services are specifically designed to maximize the value of BridgeInteract for your business, helping you drive awareness and adoption of your services. Their services however extend also to 360 communication with your patients or potential targets to grow your business as well.

Bridge currently interfaces with:

• AdvancedMD
• Allscripts
• athenahealth (Incl. athenaOne and the Centricity product line, formerly known as Virence / GE Centricity incl. Centricity Business, Centricity EMR, and Centricity Practice Solution (CPS))
• Aurora
• Brightree
• EMR-Link
• gMed
• Greenway
• Infomedika
• McKesson
• MedWorxs
• Mirth Connect
• NextGen
• PhoenixOrtho
• PrognoCIS
• Strateq Health
• Wellsky
• Wellsoft
• X-Link

Don’t see your preferred system listed here? Bridge has extensive experience in meeting interfacing challenges. Contact us to discuss a custom integration.

Fees are charged on the first of each month for the upcoming month. If a patient or provider count is being used to calculate the monthly cost, it will be based on the highest number of registered patients and/or providers in the previous month.

Bridge Essential includes the following modules:

• Client Branding
• Appointment Requests
• Self Portal Registration
• Two-Factor Authentication
• Patient Forms
• Appointment Reminders
• Broadcast & Mass Patient Messaging
• Proxy/Family/Caregiver Accounts
• Secure Patient Messaging
• Patient Surveys
• Rx Refill Request
• Lab & Radiology Results
• Medical Records
• Patient Documents

Bridge also provides several optional modules, including:

• Mobile App
• Self Scheduling
• Patient Intake
• Bill Pay
• Tasking Center
• Telehealth
• Patient Education Integration

To learn more about Bridge’s pricing structure, please contact our team.

Bridge supports payment plans. Nevertheless, a lot depends on the payment gateway that the client is using for payments.

Yes. Please feel free to ask us about any feature that you would like to have installed. There is a good chance the patient portal development team is already developing it or has it scheduled for development.

All purchases of the Bridge solution include training hours. Bridge’s training sessions are typically conducted online via video conferencing.

Many of Bridge’s clients opt for a “train the trainer” approach: Bridge will train an individual or a select group of people at the healthcare organization to use the portal. They can then, in turn, teach the rest of the healthcare staff.

In addition to online training, Bridge can provide clients with a product manual and how-to videos explaining the BridgeInteract suite’s different functions and capabilities. Bridge will work with the healthcare organization to develop these training materials and an overall training plan.

Bridge will provide ongoing support to all clients. Support includes telephone or email assistance in remedying situations and problems with the operation and performance. This support is available during Bridge’s regular business hours, from 9:00 a.m. to 8:00 p.m. ET, Monday through Friday, excluding legal holidays.

Unless otherwise specified, Bridge will be responsible for providing Level 2 support only. Level 2 support is defined as support relating to the software or server, where advanced technical, development, and server administration knowledge is required. This includes, but is not limited to, troubleshooting software bugs, server administration, and database administration. Level 1 support, defined as the support provided directly to patients (i.e., login issues, missing information from a medical record, etc.), is generally the responsibility of the client. However, arrangements can be made in circumstances where the client requires Bridge to handle these support responsibilities.

Though this is contract-specific, Bridge typically requires a 1-36 month commitment depending on pricing and development required.

The best way to become familiar with BridgeInteract and experience its benefits is through an interactive demonstration with a Bridge specialist. This demo is customized to the client’s needs and showcases the product’s robust features and capabilities.

In some cases, Bridge can provide a demo login to a test environment so that a client can interact with the product further.

Yes, we are a one-stop shop for patients to access a variety of self-service tools and patient resources to better manage their care. Bridge accomplishes this goal by allowing custom features to be added to the patient portal’s web and mobile app navigation, as well as by supporting the customization of particular features. All of it can be branded to your business for an even smoother experience for your patients.

Yes. The BridgeInteract Virtual Care supports telehealth and hybrid virtual/in-person workflows.

No. Bridge can’t bring over the patients’ old passwords, but makes it easy for patients to self-register and set a new password for their automatically created/migrated account.

After the portal is migrated, patients will receive a welcome email. Upon clicking the URL link in the welcome email, they will be invited to complete an expedited registration process by verifying their identity with a unique identifier.